Paperchase Public Relations

 is the company of Simon Wells.

About

Company introduction

Simon is one of Britain's leading independent PR advisors.
 
Bringing a wealth of experience to the role spanning more than 25 years, he began his career as a journalist and editor on major news and business to business publications.  After moving into PR, he now works with everyone from the world's largest multinationals to ambitious start-ups - and companies of every size in-between.
 
Simon is the founder and managing director of Paperchase.
 
His approach to PR has always been driven purely by results - and he achieves these by consistently adopting an approach which is as proactive as it is innovative. In short, he keeps the aims of his clients and the requirements of journalists - be they broadcast, print or online - at the heart of this process.
 
Simon has worked with companies operating in most sectors: from manufacturing to public services and retail to professional services. In addition, he is acknowledged to have industry-leading expertise in the automotive sector. Simon's detailed knowledge of the issues and personalities driving both the motor trade and fleet industries are widely recognised to be second to none.
 
But quite apart from advising hundreds of companies worldwide on their PR strategies, he has also been involved in his own successful business start-ups. Consequently, he brings great strategic knowledge to his role which reaches well beyond the boundaries of PR and general marketing. As a result, he is often used by clients as a source of business advice and ideas.
 
Current and past Paperchase clients include GE Capital, Glass’s Guide, Arval, RAC, epyx, iVendi, Microban, Chevin Fleet Solutions, Chartered Accountants Benevolent Association, The Warranty Group, AA Tyre Fit, TLS Vehicle Rental, CFC Solutions, Holland and Barrett, Churchill Tableware and Pinewood Computer Solutions.
 
Here, you will find testimonials from clients and a selection of recent press releases, social media activity and more.

Clients

Current and previous clients include

Simon has an excellent grasp of the issues affecting our industry and is able to take those messages to the media in a very effective manner.

Ian Simpson Automotive Managing Director.
The Warranty Group

As a relatively new business, we are very keen to take our message to market and make it heard by the right people. Simon has helped us identify what is newsworthy about Startline and made sure that we gained coverage in the right media.

Paul Burgess CEO, Startline Motor Finance

As a relatively new company, we have been very keen to make some noise about our products and capabilities, and Simon has played a key role in helping to establish us as a credible voice in the marketplace.

James Tew CEO.
iVendi

Press Releases

The latest news and releases from Paperchase PR

Below are recent press releases from Paperchase Public Relations. Please click on the headline to download.

Creating an all-round proposition to support used car purchases will become increasingly important as the economy slows in 2018.

With wage growth set to remain almost non-existent and the economy growing only at a crawl, used car buyers will be looking for a complete ‘safety net’ package around their purchases, said Damian Tyler, Head of Business Development at The Warranty Group.

He explained: “The used car market this year will probably remain at around the level of 2017 in volume but will become more important to the motor industry as new car sales continue to slow.

“A key feature, we believe, will be a shift in emphasis towards constructing increasingly comprehensive all-round used car propositions.

“At a point in time when buyers are likely to feel quite a lot less secure than they have for several years, they will be looking for a used car package that protects them from unexpected costs as much as possible. We therefore expect more interest in upgraded warranties, in service plans and more.”

Sean Kent, director of TWG’s dealer partnership with RAC, agreed that the market had been moving in this direction for some time but that the kind of conditions expected in 2018 would speed progress.

He said: “There has been a lot of interest in developing used car propositions in recent years with our own RAC Approved Warranty being perhaps the most visible.

“But the move towards selling the customer not just a car but a high degree of peace of mind around the vehicle is something that we are seeing more and more, and we are working with increasing numbers of dealers to help them develop this idea at almost every price point across the market.

“What is not always realised by the industry is that products such as warranties are, to an extent, economically countercyclical – they become a more important element of the sale in more difficult economic times.

“Really, years like 2018 tend to be the ones where companies such as ourselves are given the most opportunity to innovate for that very reason.”

A key product for The Warranty Group, Damian added, was its hybrid warranty-service plan, which enabled dealers to offer a comprehensive used car safety net quickly and easily, at a very reasonable cost to the customer.

“The hybrid product is really starting to take off in some parts of the market, especially non-traditional motor industry, and we think it could very much come into its own next year, bearing in mind the economic outlook.”


About The Warranty Group:

Celebrating more than 50 years of industry leadership, The Warranty Group is one of the world’s premier providers of warranty solutions and related benefits, serving more than 50 countries through our 1,600+ employees. With Virginia Surety Company and London General Insurance Company as our wholly-owned insurance companies, The Warranty Group is a single-source solution that provides underwriting, claims administration, and marketing expertise to many of the world’s leading manufacturers, distributors, and retailers of consumer goods including automobiles, homes, consumer appliances, electronics, and furniture, as well as specialty insurance products and services for financial institutions. For more information, visit www.thewarrantygroup.eu.

Contact:
Sarah Ireland, Head of Marketing and Proposition Development
sarah.ireland@thewarrantygroup.com 07769 740373

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epyx has been rated as “world class” in a number of key metrics used in its latest customer satisfaction survey.

Overall, 92% of those questioned said they were satisfied with the service provided by epyx while 89% said they would repurchase the company’s products and services in the future.

Using the Net Promoter Score measurement, designed to gauge overall customer satisfaction, the company scored +45%, placing it in the highest overall category.

When asked to rate aspects of epyx’s customer support, the best results came in the area of “helpful and friendly staff” with 100% of customers choosing either the “excellent” or “good” rating.

The survey was carried out for epyx by Customer Service Network, who specialise in B2B service excellence.

John Hughes, managing director of Customer Service Network, said: “It is clear from the high scores achieved that epyx delivers an excellent level of customer service. This is an good result and positions the company as a leading B2B provider.”

Tim Meadows, commercial director, said: “While we are not in the slightest bit complacent, we are pleased with these results, which are not just strong in a standalone sense but show an improvement on the already-excellent scores we have achieved in recent years.

“I’d like to say thank you to all of the team here at epyx for working towards achieving such high ratings.”


About CSN

Customer Service Network is the UK’s leading independent service excellence organisation. We have been helping organisations to improve their customer service since 1997 by providing best practice, practical, value-adding solutions. We currently measure B2B customer experiences in 29 countries in 23 languages. For more information visit:www.customernet.com.

About epyx

epyx specialises in e-commerce solutions for the automotive sector. Its best-known products are the 1link platforms, which improve the efficiency of major fleets and their suppliers, covering functions including vehicle procurement, maintenance, hire, disposal and relicensing. They have been adopted by fleets totalling more than three million vehicles, around 18,000 service providers, and nearly all motor manufacturers on behalf of their franchise networks. epyx is owned by FLEETCOR Technologies.

About FLEETCOR

FLEETCOR Technologies is a leading global provider of commercial payment solutions. The company helps businesses of all sizes better control, simplify and secure payment of their fuel, toll, lodging and general payables. With its proprietary payment networks, FLEETCOR provides affiliated merchants with incremental sales and loyalty. FLEETCOR serves businesses, partners and merchants in North America, Latin America, Europe and Australasia. For more information, visit fleetcor.com.

For further details please contact Simon Wells at Paperchase Public Relations on 07768 912430 or e-mail simon@paperchasepr.co.uk.

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Contact

You can send us an email or visit us at

Registered Office

Paperchase Public Relations Ltd,
3 Blacksmiths Close, Thrussington, Leicestershire LE7 4UJ

Email : simon@paperchasepr.co.uk - Web : www.paperchasepr.co.uk
Tel : 07768 912 430

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